Privacy Policy
RV Know How Advocate
RV Know How Advocate (“we,” “us,” or “our”) operates rvknowhowadvocate.com and provides remote RV buyer advocacy services. This Privacy Policy describes how we collect, use, and protect the personal information you share with us.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
- Complete a contact form or request a strategy call
- Purchase a service
- Subscribe to our email newsletter or download a free resource
- Communicate with us via email, phone, or text
This information may include your name, email address, phone number, mailing address, and information about the RV purchase you are pursuing.
We also collect limited technical data automatically when you visit our website, including your IP address, browser type, pages visited, and referring URL. This is collected through cookies and analytics tools (such as Google Analytics).
2. How We Use Your Information
We use the information we collect to:
- Provide and deliver the advocacy services you have purchased
- Respond to your inquiries and schedule consultations
- Send you the free resources you requested
- Send periodic email newsletters with RV market intelligence and buying tips (if you have subscribed)
- Improve our website and services
- Comply with legal obligations
3. We Do Not Sell Your Information
We do not sell, trade, rent, or share your personal information with third parties for marketing purposes. Period.
4. Service Providers
We may share your information with trusted service providers who assist us in operating our website and providing services, including email marketing platforms (such as Kit/ConvertKit), payment processors (such as Stripe), and scheduling tools (such as Calendly). These providers are contractually obligated to keep your information secure and may not use it for any other purpose.
5. Cookies
Our website uses cookies to improve your browsing experience and gather analytics data. You can disable cookies through your browser settings, though some parts of the site may not function as intended.
6. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Client records are generally retained for seven years for tax and accounting purposes. You may request deletion of your data at any time (see Section 8).
7. California Privacy Rights (CCPA)
If you are a California resident, you have the right to know what personal information we collect and how it is used, request deletion of your personal information, and opt out of the sale of your personal information (we do not sell personal information). To exercise these rights, contact us at the email below.
8. Your Rights and Choices
You may opt out of email marketing at any time by clicking the “Unsubscribe” link in any email. You may request access to, correction of, or deletion of your personal information by contacting us directly. We will respond to all requests within 30 days.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
10. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
RV Know How Advocate
Rancho Cucamonga, CA
Email: michael@rvknowhowadvocate.com