Terms of Service

RV Know How Advocate

These Terms of Service (“Terms”) govern your use of the website rvknowhowadvocate.com and the services provided by RV Know How Advocate (“Company,” “we,” “us,” or “our”), operated by Michael Wittstock in Rancho Cucamonga, California. By using our website or engaging our services, you agree to these Terms.

1. Nature of Services

RV Know How Advocate provides remote buyer advocacy and consulting services related to the purchase of recreational vehicles. Services include negotiation strategy, deal analysis, market research, and general RV purchasing guidance.

Our services are consulting and advocacy services only. We are not attorneys, financial advisors, real estate agents, or licensed dealers. Nothing in our services constitutes legal, financial, or investment advice. For legal matters, please consult a qualified attorney. For financial decisions, please consult a qualified financial advisor.

2. Service Tiers and Scope

Services are offered in three tiers: Discovery Session ($497), Negotiation Package ($997), and Full Concierge ($2,497). Each tier includes specific deliverables as described on our Services page and in the service agreement executed between the Company and the client prior to engagement. The service agreement governs the specific scope of each engagement.

3. Payment Terms

Payment is due in full at the time of service booking. We accept credit cards and debit cards through our payment processor (Stripe). All prices are in U.S. dollars. Prices are subject to change; the price in effect at the time of your purchase will apply to your engagement.

4. Savings Guarantee

On the Negotiation Package and Full Concierge tier: if documented, verifiable savings on your RV purchase do not equal or exceed the cost of the service fee, we will refund the difference between the fee paid and the verified savings amount. This guarantee applies only to savings documented on the final deal sheet or purchase agreement. Savings must be calculated relative to the dealer's initial written offer. The guarantee does not apply if the client declines to follow the agreed negotiation strategy, terminates the engagement before completion, or declines to provide documentation of the final deal terms. The Discovery Session does not carry a savings guarantee. Final guarantee terms are set forth in the executed service agreement.

5. Cancellation and Refund Policy

Cancellations made more than 48 hours before a scheduled strategy call are eligible for a full refund. Cancellations made less than 48 hours before a scheduled call, or after work has begun on your engagement, are not eligible for a refund of the service fee (except as covered by the Savings Guarantee). If we cancel or are unable to fulfill your engagement, you will receive a full refund.

6. Client Responsibilities

To receive the full benefit of our services, clients agree to: provide accurate and complete information about the RV transaction; follow the negotiation strategy as advised; communicate deal developments in a timely manner; and not misrepresent our role or authority to dealers or third parties.

7. Limitation of Liability

Our services are provided “as is.” The Company's total liability to you for any claims arising from or related to our services shall not exceed the total fees paid by you for the engagement giving rise to the claim. In no event shall the Company be liable for any indirect, incidental, consequential, or punitive damages, including lost profits or loss of opportunity. We do not guarantee any specific outcome on any RV negotiation, as the final decision rests with the dealer and client.

8. Intellectual Property

All content on rvknowhowadvocate.com — including text, images, layouts, tools, and resources — is the property of RV Know How Advocate and protected by applicable copyright laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

9. Third-Party Services

Our website may link to third-party websites or tools (e.g., Calendly, Stripe, RVTrader). We are not responsible for the content, privacy practices, or functionality of third-party services. Use of third-party services is subject to their own terms and policies.

10. Disclaimer of Warranties

The Company makes no representations or warranties of any kind, express or implied, that our services will achieve any particular negotiation outcome, or that dealers will accept any particular offer or counteroffer. Market conditions, individual dealer policies, and other factors outside our control affect negotiation outcomes.

11. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of California without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration in San Bernardino County, California, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via website notice. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

13. Contact

RV Know How Advocate
Rancho Cucamonga, CA
Email: michael@rvknowhowadvocate.com